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FAQs

How do I book an Appointment? 

 

Book online or call (315) 405-4050 to make an appointment.

What makes Treating the Root unique from other spas in the area?

 

We customize treatments for each and every patient, to get to the root of your problem and help you to our fullest. We also offer evening and weekend appointments, unlike many other spas in the area.

 

What forms of payment do you accept?

 

We accept all major credit cards, cash, and checks.

Does insurance cover any of your services?
 

Yes, our acupuncture services are covered under several insurance plans, including Atena, Humana, MVP, Fedalis, UnitedHealthcare, Optum and more. However, coverage varies, so please check your individual insurance plan for coverage/network providers.

I am a Veteran, how can I use my VA benefits to receive a massage or acupuncture? 

 

You will need a referral from your primary care doctor before booking. Ask your doctor to send a referral for massage therapy or acupuncture. Once we receive the referral, we’ll call you to get your appointment set up. 

 

How can I reschedule my appointment?

 

You can call or email us and we will be happy to reschedule.

What if my schedule doesn’t allow me to come in during Treating the Roots regular hours? 

 

If our regular hours don’t work for your schedule, please email or call us to see if we can schedule a time that would be more convenient for you.
 

Do you sell gift certificates?

 

Yes, we do! At the moment you can call or come in to purchase them, but we are planning to offer them online soon.

 

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